Joining
Was: “Fill in this little card — I'll keep it behind the counter for you.”
They scan the QR while you make the drink. Name, number, done. You never touch it.
Turn today's customer into next month's regular.
A loyalty card that lives in your customer's phone instead of the bottom of a bag. They scan once to join. You tap once to stamp. That is the entire thing.
No app to download
Joins by QR, like DuitNow
Running in 10 minutes
No card details for the trial. RM25 a month after, if you keep it.
What's happening now
You know their usual.
You know their usual.
They don't know you noticed.
Nothing here is a software problem. It is four small things that happen in every shop in Malaysia, every week, and quietly cost you the customers you already had.
Card number four this year
01
You printed 500. You have 480.
The rest are in the bin by the door, or at the bottom of a bag with a parking ticket and two receipts. A card only works if it is on the person when they walk back in — and paper never is.
02
Nobody is stamping at 6pm.
Eight people queuing, one pair of hands. Writing a name into a notebook is the first thing that gets dropped when it gets busy, and it is the one thing that never comes back.
03
You find out they stopped coming by accident.
A Thursday regular goes quiet. You notice five weeks later, looking around a half-empty room — long after a message would have brought them back.
04
A discount for everyone rewards the wrong people.
10% off at the door pays the person who was never coming back anyway, and gives nothing extra to the person who has been in forty times this year.
What changes on the floor
Not a busier counter.
Not a busier counter.
A shorter one.
This is not a system your staff have to learn. It is one screen with one button on it, and it fits inside the gap where you already hand something over.
Stamping
Was: “Where's the stamp? Who had the stamp last?”
Search the name, tap once. Their phone updates in their hand while they are still standing there.
Remembering
Was: a shoebox, a notebook, and whatever you can hold in your head.
Every visit and every reward, kept. You can look at it from your sofa at ten at night.
Bringing them back
Was: hoping.
You can see who has not been in for thirty days — and what they always order when they do.
Why regulars decide the month
Not more new faces.
Not more new faces.
The same ones, more often.
You do not need a marketing budget to see this. Look at your own takings and count how much of it came from people who had been in before.
Cost to replace a regular
0×
Winning a brand new customer costs several times what it costs to keep one you already serve. Every regular who drifts away is a cost you then pay again at the door.
Widely replicated finding across retail and services research.
Where a neighbourhood shop's month comes from
Illustrative split of a typical month. The shape, not the exact figures, is what nearly every owner recognises in their own till.
What a small lift is worth
+0%
Holding on to just 5% more of your customers has been shown to lift profit by a quarter or more — because serving someone who already trusts you costs almost nothing.
Bain & Company / Harvard Business Review, Reichheld.
“They've been coming every Thursday for two years. I still don't know their name.” The gap a loyalty card actually closes — not the discount, the recognition.
The only sum that matters
It pays for itself
on the
third visit.
Three coffees a month — across the whole shop, not each.
RM
If each of them came back once more a month
RM0
a year, kept — after the free coffees and the RM300 subscription
- Yours RM0
- Free coffees RM0
- Loyalty Cards RM300
Your own numbers, multiplied out — nothing here is an industry average. One free coffee in every ten, costing you about a third of what you charge for it.
The card itself
It carries your name.
It carries your name.
Ours is nowhere on it.
Your customer never sees a piece of software. They see your shop, in your colours, with your reward on it — and it is already in their phone the next time they walk past.
KB
Kiln Bangsar
Loyalty
Collect 10 stamps — the next coffee is on us.
CardholderSiti Nuraini
BusinessKiln Coffee House
BranchBangsar · Jalan Telawi 3
Scan at the counter. Stamps are added by the shop, never by you. One card works at every branch.
It looks like your shop
Your colours, your logo, and a stamp icon that matches what you actually sell — scissors, a cup, a paw.
It lives in their phone
A link they keep, not an app they have to install. It opens in one second on anything with a browser.
It cannot be lost
New phone, cleared browser, deleted message — their stamps are on our side, and they are still there.
One card, every branch
They collect in Bangsar and redeem in Damansara. The card does not care which door they came through.
From nothing to stamping
Five steps.
Five steps.
You'll be done before lunch.
Watch it run on the phone, or tap a step to jump to it. These are the real screens — the ones your customer and your staff will see.
Scan to join
Point the camera at the poster by the till.
Kiln Bangsar
Loyalty card
Join Kiln Bangsar
10 stamps, then your next coffee is free.
Your nameSiti
Phone012 345 6789
Get my card
You're in, Siti
Show this at the counter. Keep the tab, or add it to your home screen.
KB
Kiln Bangsar
10 stamps — next coffee free
Add to home screen
One more to go
Stamped just now at the counter.
KB
Kiln Bangsar
10 stamps — next coffee free
9 of 10 collected
Your coffee
is on us
Show this to the counter and they'll confirm it. Your card then starts again at zero.
Redeem now
On your phone
No app to download.
No app to download.
It is already on your phone.
It opens in the browser you already have. Add it to your home screen and it sits beside everything else — nothing to install, nothing to update, and it works the same on the counter tablet.
Card design studio
Make it yours now.
Make it yours now.
This is the real editor.
The same studio sits inside your dashboard. Type your shop's name, drop in your logo, pick a colour and a stamp — and watch the card your customer will carry.
This is what your customer sees on the front of the card.
Or upload your own stamp shape once you're inside — a logo mark works well.
KB
Kiln Bangsar
Loyalty
Collect 10 stamps — the next one is on us.
CardholderSiti Nuraini
BusinessKiln Bangsar
BranchBangsar · Jalan Telawi 3
Scan at the counter. Stamps are added by the shop, never by you. One card works at every branch.
Everything you change here is what your customer sees. Our name appears nowhere on their card.
Who is using it
If people come back,
If people come back,
this already fits.
It does not matter what you sell. If the same person could reasonably walk in a second time, there is a card in it.
Hair salons
Six cuts, the seventh at half price.
Cafés & kopitiams
Ten coffees, the eleventh on the house.
Barbers
Five cuts, the sixth free.
Nail studios
Four sets, RM30 off the fifth.
Bakeries
Ten loaves, the eleventh free.
Restoran & mamak
Ten meals, the eleventh free.
Tailor & alterations
Five pieces, RM20 off the sixth.
Facial & spa
Five treatments, the sixth at half.
Bubble tea & dessert
Nine drinks, the tenth free.
Pet grooming
Five grooms, the sixth at half price.
What people expect now
Nobody carries cards.
Nobody carries cards.
Everybody carries a phone.
The paper punch card was designed for a wallet people have stopped carrying. The same customer who will not keep a bit of card will happily keep a link — next to the boarding pass, the parking and the QR they already pay with.
Placeholder — film not added yet
And everywhere else
Every trade, one problem.
Every trade, one problem.
It's always the second visit.
Pricing
Less than one walk-out.
Less than one walk-out.
Every month.
Seven days free on either plan, with no card details. If you do nothing on day eight the account simply parks — nothing is charged and nothing is deleted.
Starter
For a single shop that is testing whether its customers will actually use it.
RM25/ month
7 days free first
- Unlimited customers
- One branch
- Your colours, logo and stamp icon
- Printable QR poster
- Unlimited staff logins
- Extra branches not available
Unlimited
For anyone with more than one door. One card, every counter, and the figures per branch.
RM75/ month
7 days free first · +RM15 for each extra branch
- More than one branch — RM15 each
- One card that works at every one of them
- A printable QR poster per branch
- Who has stopped coming, and when
- Everything in Starter
Running a café and a salon? One login holds as many businesses as you like. Each one picks its own plan and keeps its own card, customers and staff — you just switch between them.
The promise
We'd rather you stayed
We'd rather you stayed
because it works.
No contract, no setup fee, no minimum term. Here is exactly what you are agreeing to.
Seven days, no card details
You give us an email and a shop name. There is nothing to cancel, because nothing has started.
Stop, and nothing is deleted
Your customers and every stamp they earned stay exactly where they are. The card pauses. Come back in six months and it is all still there.
Your customer list is yours
We never market to your customers and never sell the list. Held in line with Malaysia's PDPA 2010, and exportable whenever you ask.
Answered within the hour
In English or Bahasa Malaysia, on Malaysian hours. Anything the helpdesk cannot settle goes to a specialist who can.
Questions
The ones we're actually asked.
Do my customers need to download an app?
No, and that is the whole reason it works. They scan the QR and the card opens in their browser — exactly the way DuitNow does. Nothing to install, no account to make, no password to forget. They can add it to the home screen if they want to, but they do not have to.
What if they clear the browser or get a new phone?
Their stamps are on our side, not on their phone. They scan your QR again, put in the same phone number, and the card comes back with every stamp still on it.
What happens after the seven days?
You pick a plan, or you do nothing. If you do nothing the account parks itself — nothing is charged, and nothing is deleted. Your customers and their stamps sit there until you come back.
What is the difference between the two plans?
Starter is one shop, one loyalty card, and as many customers as you can sign up — there is no cap. Unlimited adds more than one loyalty programme running at once, points-based rewards, customer segments and the reports behind them, and branches at RM15 each with their own QR code and figures. If you have one counter and one offer, Starter is the whole product.
If I change plan mid-month, am I charged twice?
No. Changing plan or adding a branch is prorated: you pay the difference for the days left in the month you have already paid for, and the full new amount from the next renewal. Your billing date never moves — it stays the day you first subscribed. Moving down works the same way and leaves a credit against your next invoice.
Is SST included in the price?
The prices on this page are what you pay today — no Sales and Service Tax is added. If we cross the registration threshold and SST becomes chargeable, it will be shown as a separate line on your invoice and we will tell you before the first invoice that carries it.
Can I take my customer list with me?
Yes, whenever you like and without asking us. Customers → Export gives you a spreadsheet of every cardholder — name, phone, stamps, which branch they joined at, and when they were last in. It is your list. We never market to it and never sell it.
My staff aren't good with technology.
The staff screen is a search box and a button. They type two letters of the name and tap once. There is nothing else on that page to get wrong, and a staff login cannot see your billing, your settings, or anyone else's branch.
I have two shops. How does that work?
On Unlimited, each extra branch is RM15 a month. One customer card works at all of them, so somebody can collect in Bangsar and redeem in Damansara. Extra branches are not available on Starter.
If the second one is a different business — a café and a salon, say — put both under the same owner login instead. Each chooses its own plan.
Can I change the reward later?
Yes, any time, and it updates on every card at once. Most shops start at ten stamps and adjust once they can see how often people actually come back.
Can a customer cheat and stamp their own card?
No. The QR only ever enrols someone — it cannot add a stamp. Stamps are added from a signed-in staff screen on your device, and every one is recorded against the person who added it.
Do you contact my customers?
Never. We do not market to them, we do not sell the list, and your customer data is held in line with Malaysia's PDPA 2010. You can export the whole list whenever you want it.
Grow with us
A shop isn't the only thing
A shop isn't the only thing
that grows here.
Some of the people who brought shops to Loyalty Cards have never run one. They knew somebody who did.
The people who brought shops here mostly never ran one.
They knew somebody who did — and in Malaysia, almost everybody does. Seventy-seven per cent of businesses here are a counter, a few staff, and regulars whose names they already know.
Find out moreWhat you are paid
- 100%
- of their first payment, kept whole
- 5%
- every month after, while they stay
- 15%
- again if they move up to Unlimited
- 0
- clawbacks — money is never taken back
What you are given
- 7
- days of course, and a certificate at the end
- 60
- days of credit from a single click
- RM50
- and you can ask to be paid out
- RM0
- to join, brand kit and posters included
Tomorrow's regulars are already in your shop today.
Set it up this afternoon, print the poster, and start stamping tonight. Seven days free, no card details, and nothing to cancel.
From RM25 a month after the trial. Cancel by doing nothing.