Terms of Service

Last updated 6 August 2026

These terms cover your use of Loyalty Cards. By creating an account you agree to them. We've kept them readable on purpose — if anything is unclear, ask us before you sign up.

1. What the service is

Loyalty Cards lets a business run a digital stamp-card programme: customers join by scanning a QR code, staff add stamps, and the app tracks progress and rewards. We provide the software. You decide what reward to offer and you honour it.

2. Your account

• You must give accurate details and keep them current.
• You're responsible for anything done under your login, so keep your password to yourself.
• One account covers one business. A separate business needs its own account.
• You must be authorised to act for the business you register.

3. Plans and payment

Plan	Price	What's included
Free	RM0	Up to 5 customers, one outlet. Rewards cannot be claimed or reset.
Business	RM49/month	Unlimited customers, one outlet, all features.
Extra outlet	+RM29/month each	Additional outlets of the same business.

• Subscriptions are billed monthly in advance in Malaysian Ringgit through Stripe.
• Adding an outlet changes your bill immediately, prorated for the rest of the cycle.
• Removing an outlet reduces your bill from the next cycle.
• Prices exclude any tax that may apply. If we become liable to charge SST, we'll tell you before it appears on an invoice.
• We may change prices with 30 days' notice by email. If you don't accept, cancel before the change takes effect.

4. Trials, cancelling and refunds

• New Business accounts get a 14-day trial. Cancel before it ends and you pay nothing.
• Cancel any time from the Billing page. Your plan runs to the end of the paid period.
• We don't give partial refunds for an unused part of a month, except where required by law.
• If we suspend your account through our own fault, we'll refund the affected period.

5. If a payment fails

Stripe retries automatically and we'll email you. Your account keeps working while that happens. If an invoice is still unpaid after 14 days, we may suspend access until it's settled. Suspension pauses the app — it does not delete anything.

6. Your data and your customers

• Your customer list is yours. We don't sell it, market to it, or take a commission on your sales.
• You are the data user for your customers' details; we're your processor. See the Privacy Notice.
• You must have a lawful basis for the details you collect, and honour any request to be removed.
• You can export or delete customer records at any time.

7. Acceptable use

Don't use Loyalty Cards to:

• Break Malaysian law, or run a programme you don't intend to honour
• Upload someone else's trade marks or logos without permission
• Send unsolicited marketing to people who didn't consent
• Attempt to access another business's data, or probe the service for weaknesses without asking us first
• Resell or white-label the service as your own without a written agreement

We may suspend an account that breaches this, and we'll tell you why.

8. Rewards are yours to honour

We record stamps and issue reward vouchers. We are not party to the reward itself. If a customer earns a free coffee, you provide the coffee. Disputes about a reward are between you and your customer.

9. Availability

We work to keep the service running but don't guarantee uninterrupted access. We may take it down for maintenance, and will give notice where we reasonably can. We're not liable for downtime caused by hosting providers, payment processors or network failures outside our control.

10. Liability

To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the three months before it arose. We're not liable for lost profits, lost custom or indirect losses. Nothing here limits liability for fraud, death or personal injury caused by negligence, or anything that can't be limited by law.

11. Ending the agreement

• You can close your account at any time from the app.
• We can end it with 30 days' notice, or immediately for a serious breach.
• On closure you can export your data for 90 days, after which it may be deleted.

12. Changes to these terms

We may update these terms. Material changes come with at least 30 days' email notice. Continuing to use the service after that means you accept them.

13. Governing law

These terms are governed by the laws of Malaysia, and the courts of Malaysia have exclusive jurisdiction over any dispute.

14. Contact

Email support@loyaltycards.click, or raise a request inside the app.