Contact

Two addresses.
Answered within the hour.

No contact form, no ticket number, no "your enquiry is important to us". Pick whichever of the two below fits and write to it directly — our helpdesk replies within the hour during Malaysian hours, and anything it cannot settle goes to a specialist who can.

In Malay or English.

Not a ticket queue A woman at a desk in a small Kuala Lumpur office, laptop open, writing a reply by hand on a notepad beside it.

Business

Anything to do with the business itself — investment, partnerships, the affiliate programme, press, or working together in a way that does not fit a form.

biz@loyaltycards.click
  • Investors and partners
  • Affiliates and agencies who want a referral link
  • Press and anybody writing about us
  • Resellers, associations, merchant networks

Support

Anything to do with your account or the app — a question, a problem, billing, your data, or something that is not working the way it should.

support@loyaltycards.click
  • Shops using Loyalty Cards
  • Anything about a payment or an invoice
  • A customer asking about their own card
  • Privacy, your data, or deleting an account

Sending it to the wrong one is not a problem — we will pass it along rather than tell you to write again.

A narrow Southeast Asian street of small shopfronts and market stalls in the early evening, strings of bulbs overhead and people walking between them.

A small team in Kuala Lumpur, building for the shops on streets like this one.

You might not need us

Three things people write in about that are faster to just do.

Try it instead of asking

Seven days free, no card details. Most questions about whether it suits your shop are answered faster by setting one up than by asking us.

Start free

The answer may be written down

There is a knowledge base inside the app covering setup, the poster, cards, branches, billing and the things that commonly go wrong.

Open the app

Want to refer shops?

That has its own programme, its own application and its own course — you do not need to email us to start.

The affiliate programme

Kuala Lumpur, Malaysia

Built here, for shops here. Which means we answer during hours that make sense to you, and we understand what a pasar malam is without having to be told.

biz@loyaltycards.click · support@loyaltycards.click